Edinburgh office

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0131 443 6449
info@cmc.property

Aberdeen office

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01224 507 882
aberdeen@cmc.property
Edinburgh 0131 443 6449 | Aberdeen 01224 507 882 | Dundee 01382 339 718 | Glasgow 0141 433 7391

Tenant Services

We value all our tenants and provide them with unparalleled support. We are here to help!

Reporting Maintenance and Repairs

We have a new online reporting system for repairs! We have a commitment to resolve issues quickly and reliably and this online system helps us to receive the information that we need in order to understand your problem. It also allows you to upload photos of your problem that may help our contractors to bring the right tools and equipment to fix your problem. To access the system please click here

Repairs for non-emergencies that are reported online are likely to be dealt with more quickly than those that are reported by telephone or by email.

All emergencies must continue to be reported to us by telephone.

Property Search

Our website www.cmc.property showcases all the currently or soon to be available properties and has a customisable search function, designed to help you tailor your search quickly and easily. You can also register with us (either on our web site or by calling into our office) and we will e-mail, post or call you with the very latest properties as soon as they become available.

Practical Support

We respond quickly and effectively to any maintenance problems you might have with your rented home. We provide a 24-hour emergency telephone support service and have our own in-house handyman and skilled bank of tradesmen available to deal with general maintenance issues as and when they arise. All tenants are given a comprehensive pack that details their responsibilities and explains all the legal jargon and technical issues as well as providing basic problem-solving information on various property-related issues – although hopefully you won’t have to use this! Click here to for the practicalities of how to deal with emergency situations.

Insurance

Your landlord must insure the building that you are renting however his liability does not extend to your own possessions so you must arrange your own adequate insurance to cover these items. Additionally, having your own policy will protect you in the unlikely event of the property becoming damaged or un-inhabitable e.g. a flood from the neighbour upstairs. In cases like this, the landlord cannot charge your rent, however he has no obligation to provide accommodation whilst repairs take place, therefore your own policy is required to cover your costs during this period. Through our broker, we can arrange peace of mind insurance which allows you to relax, knowing that all eventualities are well covered.

Student Properties

Given that we operate within many of the key university cities in Scotland, we have an extensive portfolio of properties in and around the most popular areas such as Marchmont and Newington in Edinburgh, the West End in Glasgow and around Aberdeen and RGU for example. These properties tend to be snapped up when we release our annual student list around the end of January every year, so our best advice is to register without delay.

Social Media

Any buiness in the current maket place must have a social media presence and we are certainly right on trend in that regard. We have Twitter, Facebook, LinkeIn, Google + and Pinterest pages which are updated regularly and we would encourage our tenants to use these sites to leave us feedback. We will regularly be running competitions through these sites with our intention being to make all our tenants feel a part of CMC!

What if you have a problem during your tenancy?

Obviously we try our best not to have many of these however we realise that the perception of agents and landlords can vary depending on your previous experiences. We are registered with SAL (Scottish Association of Landlords), CLA (Council of Letting Agents) and the Property Redress Scheme, all of which provide a means of accountability, recourse and ultimately arbitration should you feel that we are not reacting or responding to your concerns adequately. We hope this provides some peace of mind for our tenants and shows our commitment to customer service, although we sincerely hope that you never have to go down these routes!

Become a Member

Coming soon… Be a part of CMC…